Help Center
Find answers to common questions and get support for your Spagram experience
Getting Started
How do I book a massage?
Browse available therapists in your area, select your preferred service and time, then complete your booking through our secure platform. You'll receive confirmation details via email and can manage your appointment through your dashboard.
Creating an Account
Click "Login / Sign Up" in the menu to create either a client or therapist account. Clients can book services, while therapists can offer their services on the platform.
Booking & Services
What services are available?
We offer a wide range of massage services including Swedish, deep tissue, sports massage, reflexology, and more. Each therapist lists their specialties and you can filter by service type.
Can I reschedule or cancel?
Yes, you can manage your bookings through your dashboard. Please provide at least 24 hours notice for cancellations to avoid any fees. Rescheduling is subject to therapist availability.
Payment and Pricing
Payment is processed securely at the time of booking. Prices vary by therapist and service type. You can see exact pricing before confirming your booking. Tips are appreciated but optional.
For Massage Therapists
Joining as a Therapist
Create a model account and complete your profile with your services, availability, and rates. Once approved, you'll appear in search results and can start receiving bookings.
Managing Your Schedule
Use your dashboard to set availability, manage bookings, and update your services. You can block out time and set your working hours to match your availability.
Compensation & Payout Mechanics
Therapists receive 80% of each booking fee, with 20% platform commission. Payouts are processed weekly via direct deposit to your bank account. Minimum payout threshold is $50. All transactions are securely processed through our payment partners (Stripe, Square, PayPal). Dispute resolution typically takes 3-5 business days.
Compliance & Operational Guidelines
All therapists must hold valid massage therapy licenses for their state of practice. Current CPR/First Aid certification is required. Background checks are mandatory for all providers. Strict professional conduct standards apply, including punctuality, professional appearance, and client confidentiality. Insurance coverage is recommended for independent practitioners.
Practitioner Benefits
Enjoy complete scheduling autonomy - you control when and where you work. Access a steady stream of clients without marketing costs. Liability protection through our platform insurance. Professional development resources and community support. Competitive commission rates with instant payouts.
Need More Help?
Can't find what you're looking for? Our support team is here to help.